Careers

Principal Duties & Responsibilities:
• Develop, design, and support interactive reports, dashboards, and templates.
• Deploy dashboard/reports to Tableau/Power BI server/online Environment.
• Expert-level skills in building complex interactive/dynamic dashboards with Tableau.
• Support multi-environment Tableau/Power BI infrastructure including server security, troubleshooting and general system maintenance.
• Experience in writing queries using PostgreSQL, Oracle, or MySQL.
• Ability to display an understanding of Retail Sales Analysis and Supply Chain Management.
• Critical thinking/analytical skills and intellectual curiosity to provide in-depth analysis.
• Developing strong analytical and fact-based decision-making dashboards and visual stories.
• Provide inputs to the DB team for adequate Warehousing and Reporting
solutions.
• Ability to communicate complex information effectively.
• Strong organization skills with the ability to prioritize requests and workload accordingly.
• Influence horizontally and vertically across the organization and diverse audiences with varying degrees of technical understanding.
• Exhibit strong relationship management and interpersonal Skills.
Skills:
• Proficiency with Tableau Desktop 2019.x or above or Power BI Desktop.
• Good knowledge of Jasper Studio.
• Working knowledge of RDBMS (PostgreSQL would be an added advantage).
• Effective and crisp communication (oral, written).
• Attention to detail and ability to multitask.
Qualification: Bachelor’s degree in Computer Science or similar degree.
Experience: 3+ years of experience using Tableau/Power BI or alternate BI tools.

Experience:
0-1 year of experience

Principal Duties & Responsibilities:

•This position is responsible for providing customer service support for direct inbound customer service communications in a manner that lives up to See’s high standards for customer service

•Answers incoming communications (voice calls) regarding request for order updates and inquiries; assists with general customer service questions/comments

•Assesses all customer service issues with the goal of “first contact resolution” on all technical and order related issues. Resolves any concerns customers encounter with See’s website and/or other website questions or escalates as needed.

•Maintains complete and accurate records of all customer interactions utilizing case management in Salesforce Service Cloud.

•Identifies opportunities to enhance technology and innovation that will enhance departmental effectiveness.

•Performs related tasks as assigned by management.

Skills:

•Minimum one year e-commerce customer service experience preferred.

•General understanding of e-commerce CRM (Salesforce Commerce Cloud) will be added advantage; understanding of typical issues associated with online ordering (e.g., order updates, cancellation, replacements, etc.).

•Pleasant and professional written customer service communication skills required. Excellent grammatical skills.

•Excellent attention to detail, strong organization skills and the ability to multitask are required. Expectations include accountability, taking initiative, having pride in one’s work and striving for continuous improvement.

•Competency regarding general business software tools (e.g., Word, Excel, email, etc.) and internet skills a must.

•Proven ability to learn new technologies quickly and manage change efficiently, proactively and in a positive manner.

•Experience with a case management solution such as Zendesk or Salesforce Service Cloud is preferred.

•Min typing speed of 30-40 WPM is required.

Qualification:
Bachelor's Degree